Frequently Asked Questions
Shipping
Q: How long does it take to receive my order?
A: At Serenely Unique Naturals, we strive to process and ship your order as quickly as possible. Typically, it takes 1-2 business days for us to process your order and an additional 3-5 business days for shipping. Please note that shipping times may vary depending on your location and any unforeseen circumstances.
Q: Do you offer international shipping?
A: No, not as of yet. However, we will offer international shipping to select countries in the near future.
If you would like for us to ship internationally to you / your country, please notify us on the 'contact page', so we are aware! We'd love your country to be the first when we do start shipping internally.
Q: How much does shipping cost?
A: Shipping costs are calculated automatically based on the weight and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase. We strive to offer competitive shipping rates to ensure a smooth and affordable shopping experience for our customers.
Return
Q: What is your return policy?
A: At Serenely Unique Naturals, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it. Please ensure that the product is unused, in its original packaging, and in resalable condition. We do not accept returns on opened or used products for hygiene reasons.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at support@serenelyunique.com. Provide them with your order details and reason for the return. Our team will guide you through the return process and provide you with further instructions.
Q: Will I be refunded for my return?
A: Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card provider's processing time.
Q: Do I have to pay for return shipping?
A: If the return is due to a mistake on our part, such as a wrong or damaged item, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not caused by us, the customer is responsible for the return shipping fees.
If you have any further questions or concerns regarding shipping or returns, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Serenely Unique Naturals is as smooth as possible.
Local orders - Pickup
At Serenely Unique Naturals, we are pleased to offer a convenient local pick up option for our customers. Whether you live nearby or simply prefer to collect your order in person, our local pick up service allows you to save on shipping costs and receive your products at your convenience.
To take advantage of our local pick up option, simply follow these steps:
- Place your order online through our website.
- During the checkout process, select the "Local Pick Up" option as your preferred shipping method.
- Complete your purchase and wait for a confirmation email.
- Contact us on the contact page to schedule a pick up time that works for you.
- Visit our store location at the designated time to collect your order.
Our store address and contact information can be found on the contact page of our website. Please note that we require at least 24 hours notice for local pick up orders to ensure that your products are prepared and ready for collection.
When you arrive at our store, simply provide your order confirmation email or a valid form of identification, and our friendly staff will assist you in retrieving your items. We take pride in providing excellent customer service and ensuring a seamless pick up experience for all of our customers.
By choosing our local pick up option, you not only save on shipping costs but also have the opportunity to engage with our knowledgeable staff and explore our range of natural hair care products in person. We are always happy to answer any questions you may have and provide personalized recommendations based on your specific hair care needs.
Thank you for choosing Serenely Unique Naturals. We look forward to serving you and providing you with the highest quality natural hair care products.
Contact us on the contact page to schedule your local pick up today!